Here's something I noticed early in my career that I haven't been able to unsee.
Families would leave with their digital gallery, fully intending to do something with it. Print something. Order an album. Frame a few.
Most never did.
Not because they didn't care. Because life is full and the gallery link got buried and suddenly it's three years later and nothing is on the walls.
Digital files are part of every collection I offer — intentionally. But a file is not a legacy. Technology changes, storage fails, and children do not grow up cherishing folders on a hard drive.
They grow up seeing themselves on the walls. They flip through albums. They absorb the quiet message that their story mattered enough to preserve.
That's why I guide every client through the ordering process personally. Not to upsell — because I've seen what happens when that step gets skipped.
And I'd rather you not find out the hard way.